The Position 

Lori Nairobi is seeking a Cargo BD Associate who will be the liaison between our company and its current and potential customers and partners, to be based primarily at the Inland Container Depot in Embakasi, Nairobi.

Responsibilities

General

  • Set reasonable metrics and outperform them

  • Fully own and solve day to day complexities

  • Create systems to optimize processes and workflows

Cargo

  • Retain and grow key customs clearance agent/ freight forwarding accounts

  • Identify and Develop special relationships with key customs clearance agent/ freight forwarding firms to drive cargo growth on the platform

  • Collaborate with the cargo sales team to further grow the volumes moved per respective account

  • Customer Focus: responsible for coordinating with other departments to resolve any client service or operational issues, and communicate resolution to clients

Inland Container Depot (ICD)

  • Sales focused on new customer acquisition

  • On-boarding new customs clearance agent/ freight forwarding firms from ICD onto the platform

  • Ensure proper handover is done to CSC for each new account

  • Engage procurement, sales, and CSC teams

  • Quality assurance using designed CRMs

  • Support collections in cooperation with finance

Requirements

  • 5-10 years in the cargo sector

  • Proactive problem solving

  • Good project management and planning skills

  • A rock-star executor, when problems occur, you are able to solve it in real time

  • An outstanding relationship builder leveraging on solving problems and improving process performance

  • An excellent communicator

Preferred Experience

  • Commitment to the Lori mission

  • Desire to win

  • Strong verbal and written communication skills

  • Strong negotiation skills

  • Very high ability to handle a lot of pressure and takes full ownership of role

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • Fluency in Kiswahili and English

Qualified applicants are invited to email their CV to Lori People Operations at careers@lorisystems.com