The Position

Lori is seeking a hands-on Summer MBA Fellow to join our Operations and Customer Excellence team. The role will require significant autonomy in the development and execution of strategy. The Fellow will leverage their experiences to drive customer excellence and process improvements - all inside an exciting, dynamic and fast-growing start-up environment. Crucial to this role is persistence and commitment.

Responsibilities

  • Be part of the team responsible for building a world class Customer Journey for Cargo owners and Transporters on Lori’s platform

  • Develop and implement process improvements

  • Identify and implement tech solutions to automate and enhance process quality and efficiency

  • Find innovative solutions to overcome existing problems & enhance operational performance

  • Lead and implement key strategic development initiatives within the operations and customer service teams

  • Develop and implement commercial products that improve the Lori customer experience

Requirements

  • Track record of delivering results at a top company

  • A strategic mind focused on execution

  • Experience interacting with multiple stakeholders

  • Currently pursuing an MBA degree from a top university

  • Deep interests in Africa

  • An innovative approach to problem solving

  • A willingness and ability to get into the weeds and solve problems at hand

  • Excellent project management skills

  • Ability to multitask, set priorities and manage time effectively and independently Preferred Experience

  • Operations, Customer Service, Sales, Tech and/or Logistics industry experience

Qualified applicants are invited to email their CV to Lori Careers team at careers@lorisystems.com